Before work starts
A paid service cancelled before case activation and before any work begins is refunded in full, excluding only a bank charge that cannot be recovered and was disclosed in advance.
After work starts
After activation, PDI deducts the value of completed stages and any customer-approved, non-recoverable third-party cost. The unperformed balance is refunded. The calculation and evidence are shown in the case.
- Intake and scope confirmation
- Research or supplier confirmation
- Draft or interim delivery
- Final delivery and included correction
- Approved external data or professional cost
Completed digital or report delivery
After the full agreed deliverable is supplied, a change of mind is not refundable. A material failure to deliver the accepted scope remains eligible for correction, re-performance or an appropriate refund under applicable law.
Memberships and coordination windows
Memberships do not renew automatically. A cancellation stops future unpaid periods. For an active period, unused scope is calculated under the written service stage and any mandatory legal right is preserved.
How to request
Open the affected Case Room or contact monsterfc@naver.com with the case and quote number. Do not send a full bank account number by ordinary chat. PDI confirms the refund amount, method and expected processing date in writing.
Processing
Approved refunds are normally initiated within seven business days after the receiving-account details and identity of the payer are safely confirmed. Bank processing time is outside PDI control.